Resources for Families Experiencing
a Homeless or Housing Crisis

Call 2-1-1

or visit 211arizona.org/ or dial 877-211-8661. 211 is available 7 days a week.

to get the best resources for your family, which may include options to prevent homelessness.

  • If there is a crisis and you need immediate help, call 911 or the Crisis Response Network at 602-222-9444.

  • For Phoenix non-emergency police, call 602-262-6151.

  • Get information about other community resources and other coordinated points of entry for other populations here.

Coordinated Access Point Locations

2-1-1 is the fastest and easiest way to connect with the widest variety of services. The Family Housing Hub is one of Maricopa County’s Coordinated Access Points for all families in Maricopa County with children under 18 years old, ​who are in need of homeless services, including emergency shelter.

  • If you call 2-1-1, you do NOT need to visit a physical location unless directly instructed to.

  • If you’ve been directed to visit a coordinated entry location, or are unable to call 2-1-1 for support, you can visit one of the following locations.

  • All locations offer the same services, so you only need to visit one!

The following organizations are part of Maricopa County’s coordinated entry system for families:

  • Call 2-1-1 to get the best resources for your family, which may include options to prevent homelessness.

    Or visit 211arizona.org or dial 877-211-8661.

    211 phone support is available 7 days a week from 9am - 7pm.

  • Phone: 602-346-3361

  • If you’ve been directed to coordinated entry and are a Glendale resident, you can also visit NREC.

    CASS Norton and Ramsey Social Justice Empowerment Center
    7031 N. 56th Ave.
    Glendale, AZ 85301

    Office Hours:
    Monday - Thursday: 10:00 AM - 12:00 PM

    Must arrive by posted closing time to be seen that day.

  • The city of Tempe operates a mobile outreach team that can support families they meet in the community.

    Tempe residents can contact Care Hope Line at 480-350-8004 to get connected to the Mobile Outreach Team.

  • If you’ve been directed to coordinated entry and are a Surprise resident, you can also visit WVHAC.

    West Valley Housing Assistance Center (operated by A New Leaf)
    12779 W. Grand Ave.
    Surprise, AZ 85374

    Office Hours:
    Monday - Friday: 8:00 AM - 4:00 PM

    Must arrive by posted closing time to be seen that day.

  • If you’ve been directed to coordinated entry and are a Chandler resident, you can also visit the Neighborhood Resources Department.

    Neighborhood Resources Department
    235 S. Arizona Ave.
    Chandler, AZ 85225

    Phone: 480-782-4349
    Email: homeless.outreach@chandleraz.gov

    Office Hours:
    Monday - Friday: 8:00 AM - 5:00 PM

    Must arrive by posted closing time to be seen that day.

  • If you’ve been directed to coordinated entry and are a Mesa resident, you can also visit the Family Housing Hub at MesaCAN.

    Family Housing Hub at MesaCAN
    635 E. Broadway Rd.
    Mesa, AZ 85204

    Office Hours:
    Tuesday: 9:00 AM - 3:00 PM

    Must arrive by posted closing time to be seen that day.

  • UMOM Supportive Services For Veteran Families
    Phone:    602-466-1655

    CRRC - Community Resource Referral Center
    1500 E. Thomas Rd.
    Phoenix, AZ 85014

    Office Hours:
    Monday: 9:00 AM - 12:00 PM
    Thursday: 12:00 PM - 3:00 PM

    Must arrive by posted closing time to be seen that day.

What to expect when you call 211 or visit a physical location …

Families are served on a first-come, first-served basis. ALL ADULTS IN THE HOUSEHOLD SEEKING SHELTER MUST BE PRESENT & PARTICIPATE IN THE SCREENING PROCESS TO ACCESS COMMUNITY RESOURCES, INCLUDING SHELTER.

One of our specialists will work with you to understand your situation and help you create a housing plan that includes:

  • current & future stability

  • community resources for income & housing

  • connection to services (including shelter), depending on eligibility and availability.