Resources for Families Experiencing
a Homeless or Housing Crisis

Call 2-1-1

or visit 211arizona.org/ or dial 877-211-8661. 211 is available 24 hours a day, 7 days a week.

to get the best resources for your family, which may include options to prevent homelessness.

  • If there is a crisis and you need immediate help, call 911 or the Crisis Response Network at 602-222-9444.

  • For Phoenix non-emergency police, call 602-262-6151.

  • Get information about other community resources and other coordinated points of entry for other populations here.

Coordinated Access Point Locations

2-1-1 is the fastest and easiest way to connect with the widest variety of services. The Family Housing Hub is one of Maricopa County’s Coordinated Access Points for all families in Maricopa County with children under 18 years old, ​who are in need of homeless services, including emergency shelter.

  • If you call 2-1-1, you do NOT need to visit a physical location unless directly instructed to.

  • If you’ve been directed to visit a coordinated entry location, or are unable to call 2-1-1 for support, you can visit one of the following locations.

  • All locations offer the same services, so you only need to visit one!

The following organizations are part of Maricopa County’s coordinated entry system for families:

  • Call 2-1-1 to get the best resources for your family, which may include options to prevent homelessness.

    or visit 211arizona.org/ or dial 877-211-8661.

    211 is available 24 hours a day, 7 days a week.

  • The Family Housing Hub at UMOM New Day Centers
    3333 E. Van Buren St
    Phoenix, AZ 85008

    *Temporarily located in the UMOM Activity Center next to Helpings Café.

    Office Hours:
    Monday - Thursday: 8:30 am - 11:30 am

    Must arrive by posted closing time to be seen that day.

  • If you’ve been directed to coordinated entry, and are a Glendale Resident, you can also visit NREC.

    CASS Norton and Ramsey Social Justice Empowerment Center
    7031 N 56th Ave
    Glendale, AZ 85301

    Office Hours:
    Monday - Thursday: 10 am - 12 pm

    Must arrive by posted closing time to be seen that day.

  • The city of Tempe operates a mobile outreach team that can support families they meet in the community.

    Tempe residents can contact Care Hope Line at 480-350-8004 to get connected to the Mobile Outreach Team.

  • If you’ve been directed to coordinated entry, and are a Surprise Resident, you can also visit WVHAC.

    West Valley Housing Assistance Center (Operated by A New Leaf)
    12779 W. Grand Ave
    Surprise, AZ 85374

    Office Hours:
    Monday - Friday: 8 am - 4 pm

    Must arrive by posted closing time to be seen that day.

What to expect when you call 211 or visit a physical location …

Families are served on a first-come, first-served basis. ALL ADULTS IN THE HOUSEHOLD SEEKING SHELTER MUST BE PRESENT & PARTICIPATE IN THE SCREENING PROCESS TO ACCESS COMMUNITY RESOURCES, INCLUDING SHELTER.

One of our specialists will work with you to understand your situation and help you create a housing plan that includes:

  • current & future stability

  • community resources for income & housing

  • connection to services (including shelter), depending on eligibility and availability.