Need help with housing for your family? Start here.

If your family has children and you’re facing a housing or homeless crisis, one phone call connects you to the help in your area.

Call 2-1-1

or visit 211arizona.org/ or dial 877-211-8661. 211 is available 7 days a week.

Get information about other community resources here.

Community Resources

Coordinated Access Point Locations

2-1-1 is the fastest and easiest way to connect with the widest variety of services. The Family Housing Hub is one of Maricopa County’s Coordinated Access Points for all families in Maricopa County with children under 18 years old, ​who are in need of homeless services, including emergency shelter.

  • If you call 2-1-1, you do NOT need to visit a physical location unless directly instructed to.

  • If you’ve been directed to visit a coordinated entry location, or are unable to call 2-1-1 for support, you can visit one of the following locations.

  • All locations offer the same services, so you only need to visit one!

The following organizations are part of Maricopa County’s coordinated entry system for families:

Before you call

  • All adults in your household who need shelter must be on the call and take part in the screening.

  • Be ready to share where you’re staying tonight and whether it’s safe.

  • Have names and ages of everyone in your family.

  • It’s free, and there’s no cost to be added to the waitlist.

What a specialist does

  • Listens, and works with you to build a housing plan.

  • Looks first for the fastest safe way out of the crisis.

  • Connects you to resources for income, housing, and other needs.

  • Connects you to services — including shelter — based on need and what’s open.

  • Call 2-1-1 to get the best resources for your family, which may include options to prevent homelessness.

    Or visit 211arizona.org or dial 877-211-8661.

    211 phone support is available 7 days a week from 9am - 7pm.

  • Phone: 602-346-3361

  • The city of Tempe operates a mobile outreach team that can support families they meet in the community.

    Tempe residents can contact Care Hope Line at 480-350-8004 to get connected to the Mobile Outreach Team.

  • If you’ve been directed to coordinated entry and are a Mesa resident, you can also visit the Family Housing Hub at MesaCAN.

    Family Housing Hub at MesaCAN
    635 E. Broadway Rd.
    Mesa, AZ 85204

    Office Hours:
    Tuesday: 9:00 AM - 3:00 PM

    Must arrive by posted closing time to be seen that day.

  • If you’ve been directed to coordinated entry and are a Chandler resident, you can also visit the Neighborhood Resources Department.

    Neighborhood Resources Department
    235 S. Arizona Ave.
    Chandler, AZ 85225

    Phone: 480-782-4349
    Email: homeless.outreach@chandleraz.gov

    Office Hours:
    Monday - Friday: 8:00 AM - 5:00 PM

    Must arrive by posted closing time to be seen that day.

  • UMOM Supportive Services For Veteran Families
    Phone:    602-466-1655

    CRRC - Community Resource Referral Center
    1500 E. Thomas Rd.
    Phoenix, AZ 85014

    Office Hours:
    Monday: 9:00 AM - 12:00 PM
    Thursday: 12:00 PM - 3:00 PM

    Must arrive by posted closing time to be seen that day.

What to expect when you call 211 or visit a physical location

Families are served on a first-come, first-served basis. ALL ADULTS IN THE HOUSEHOLD SEEKING SHELTER MUST BE PRESENT & PARTICIPATE IN THE SCREENING PROCESS TO ACCESS COMMUNITY RESOURCES, INCLUDING SHELTER.

One of our specialists will work with you to understand your situation and help you create a housing plan that includes:

  • current & future stability

  • community resources for income & housing

  • connection to services (including shelter), depending on eligibility and availability.

Family Housing Hub Participating Shelters

  • A New Leaf: La Mesita

  • A New Leaf: West Valley Family Shelter

  • CASS: Vista Colina

  • Homeward Bound

  • Salvation Army: Phoenix Emergency Family Shelter

  • UMOM New Day Centers

What happens after you call

No one “picks” families, and it’s a process — not a single yes or no. Here’s the path most families follow, step by step.

STEP 1: You call 2-1-1
Tell us what’s going on. All adults in your household need to be on the call.

STEP 2: We problem-solve first
Sometimes a crisis can be solved without shelter — a few more nights with family, help with one bill, or a safe ride somewhere. We look for the fastest safe option first.

STEP 3: We learn your situation
If shelter is the right path, a specialist asks questions about your housing, your safety, and your family’s needs.

STEP 4: Your family is added to the list

Families are matched by need and safety — not by who called first. Keeping your phone reachable keeps your spot active.

STEP 5: A shelter spot opens
When a spot that fits your family opens, a shelter reaches out — sometimes from a number you don’t recognize — to set up move-in, so answer if you can.

STEP 6: A housing referral comes from the Hub
While you’re in shelter, the Hub works to match your family to a housing program. This can come at any point during your stay.

STEP 7: You move into housing
The program helps with move-in costs and rent, and staff keep working with your family after you move in.